Refund policy

PIXEL PERFECT REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need to submit receipt or proof of purchase. 

To start a return, you can contact us at refund@pixelperfectmagnets.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can also contact us for any return question at help@pixelperfectmagnets.com.

DAMAGES AND ISSUES  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

SALE ITEMS & GIFTS  Only regular priced items may be refunded, sale items cannot be refunded. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES  We only replace items if they are defective or damaged. If you need to exchange it for the same item, the fastest way to ensure you get what you want is to request a refund the item, and once the return is accepted, make a separate purchase for the new item. 

REFUNDS  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.